FAQ

About the Cineville card

1. What is the Cineville card?
2. How does the Cineville card work?
3. Which cinemas can I visit with the Cineville card?
4. Can I use the Cineville card to attend all screenings at participating cinemas?
5. If I join now, can I use my Cineville card immediately?
6. At what age can I take out a Cineville subscription?
7. Can I give the Cineville card to someone else?
8. Can I watch a film multiple times?

Costs, terms and ordering process

1. How much does a Cineville subscription cost?
2. Is there a minimum term for the Cineville subscription?
3. What do I have to consider when registering for a Cineville membership?
4. What payment options are available?
5. Can I also purchase the Cineville card at the cinema?
6. Where can I find the terms and conditions and privacy policy?
7. Debit failed, account insufficient funds?

Cineville as a gift

1. Can I give the Cineville card as a gift?

At the cinema

1. Can I also book Cineville tickets online?
2. When can I collect a ticket from the box office?
3. Warum muss ich meine Cineville-Karte beim Einlass erneut vorzeigen?

My Cineville account (web & app)

1. Can I also use my Cineville card digitally?
2. How do I log into my account?
3. Why can't I see all the movies I've visited in my watchlist?

My Cineville membership

1. Help, I haven't received a registration code!
2. How can I change my address details or bank account?
3. I have a gift subscription. Can I renew my Cineville card after it expires?
4. How long is my Cineville card valid?
5. Help, I've lost my Cineville card!
6. How do I activate my annual subscription or a voucher?
7. How can I renew my annual subscription?
8. Can I pause my Cineville subscription?
9. How can I cancel my Cineville subscription?

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