FAQ

When can I collect a ticket from the box office?

You can collect your ticket on the day of the screening from 90 minutes before the start and up to 20 minutes after the start of the screening at the cinema box office.

Please be as punctual as possible so that the box office staff has enough time to scan your Cineville card and validate your ticket.

Still no answer to your question?

You can also send an email to hilfe@cineville.de. We usually respond within a few hours.

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